FAQ's
Return & Exchange
May I change or cancel my order?
If you need to cancel or change your order, please contact us through Whatsapp at +966501003936, we will make every effort to accommodate your request. Once a creation has been personalised, either through our embossing or engraving services it cannot be returned or exchanged. These items are considered final sale.
What is the Return and Exchange policy if I am not satisfied with my order?
Find Your AnswerIf you're not satisfied with your order, contact us on WhatsApp at +966501003936 within 3 days. Returns are only accepted for unworn items in original packaging. Personalized items are non-returnable. A DHL return label will be provided. All returns are quality-checked. [View our Return Policy](Return and Exchange Policy page link).
What is the refund policy?
Find Your AnswerOnce we receive your return package, we then carry out a quality control in order to verify the perfect condition of the creation as well as the presence of all accessories and documents that were included in the delivery, specifically the untouched security seal. Within a few days, we will proceed with a refund to the original payment method used for your order, provided that the above conditions are met.
After-Sales Services & Jewellery Care
What after-sales services are available for your sq piece?
We make exclusive services simply upon presentation of proof of purchase, an invoice, within one year of purchase day. If your SQ creation needs to be repaired, please contact through Whatsapp at +966501003936.Discover our After-Sales Services
How do I take care of my sq gold jewellery?
Find Your AnswerYour SQ gold creation is a precious object that requires attention and regular maintenance in order to preserve its beauty and last over time. Discover our After-Sales Services
JEWELRY
How do I know my size?
For assistance in choosing your correct size, please consult our Size guide.If you would like further assistance, please contact us through Whatsapp at +966501003936 Whatsapp at +966501003936
Can I have my SQ jewellery piece engraved or Embossed?
Find Your AnswerSQ offers the possibility to personalise certain pieces with its engraving and embossing services. Please contact us for personalise orders through Whatsapp at +966501003936 Please note that engraved and embossed items cannot be returned or exchanged.
Shipping & Packaging
How long will it take to receive my order ?
We strive to deliver your unique SQ creation to you as quickly as possible. Typically, deliveries occur within 7 to 16 working days. Each SQ creation is meticulously handcrafted, ensuring that every piece is specially made just for you.
Do you ship overseas And How much does shipping cost?
Find Your AnswerYes, we ship all over the world. The shipping costs as well as any possible return costs of your order are paid for by SQ.
What kind of packaging will I receive my order in?
Find Your AnswerAll SQ creation are beautifully wrapped and delivered in our signature box. They are also delivered with their certificate of authenticity. A shopping bag is also enclosed with the package. A gift card is also available upon request Finally, to ensure the safety of the order during shipping, it is packaged in DHL shipping boxes and bags.
May I enclose a personal message with my gift?
Find Your AnswerYou may accompany your purchase with a personalised message on a signature SQ card. If you wish to have a personalized message, please enter the text at the time of checking out on the website.
