If you need to cancel or change your order, please contact us through Whatsapp, we will make every effort to accommodate your request. Once a creation has been personalised, either through our embossing or engraving services it cannot be returned or exchanged. These items are considered final sale

If you're not satisfied with your order, contact us on WhatsApp within 3 days. Returns are only accepted for unworn items in original packaging. Personalized items are non-returnable. A DHL return label will be provided. All returns are quality-checked. Discover Return & Exchange Policy.

Once we receive your return package, we then carry out a quality control in order to verify the perfect condition of the creation as well as the presence of all accessories and documents that were included in the delivery, specifically the untouched security seal. Within a few days, we will proceed with a refund to the original payment method used for your order, provided that the above conditions are met.

We make exclusive services simply upon presentation of proof of purchase, an invoice, within one year of purchase day. If your SQ creation needs to be repaired, please contact through Whatsapp, Discover our After-Sales Services

Your SQ gold creation is a precious object that requires attention and regular maintenance in order to preserve its beauty and last over time.
Discover our After-Sales Services

For assistance in choosing your correct size, please consult our Size guide.If you would like further assistance, please contact us through Whatsapp.

SQ offers the possibility to personalize certain pieces with its engraving and embossing services. Please contact us for personalise orders through Whatsapp Please note that engraved and embossed items cannot be returned or exchanged.

We strive to deliver your unique SQ creation to you as quickly as possible. Typically, deliveries occur within 7 to 20 working days. Each SQ creation is meticulously handcrafted, ensuring that every piece is specially made just for you.

Yes, we ship all over the world. The shipping costs as well as any possible return costs of your order are paid for by SQ.

All SQ creation are beautifully wrapped and delivered in our signature box. They are also delivered with their certificate of authenticity. A shopping bag is also enclosed with the package. A gift card is also available upon request Finally, to ensure the safety of the order during shipping, it is packaged in DHL shipping boxes and bags.

You may accompany your purchase with a personalised message on a signature SQ card. If you wish to have a personalized message, please enter the text at the time of checking out on the website.