After-Sales Services & Jewelry Care

After-Sales Services

At SQ, service is an art. Whether you require expert advice, maintenance, repairs, adjustments or customisation, SQ  is committed to building a unique and rich relationship of trust, ensuring every moment is a valuable between you and SQ.

Guarantees:

Your piece of SQ jewellery is subject to the guarantees within 1 year of date of purchase, Such guarantee does not cover: – Normal wear and tear;
– Inappropriate or abusive use, e.g. shocks, falls or crushing;
– Damage resulting from any intervention, repair or dismantling by a non-authorized network and for which SQ excludes any liability.

In addition to these guarantees, SQ may proceed with any feasible repairs.
Only the SQ authentic jewels may benefit from repairs.
For any information, advice or repair, please contact us through WhatsApp at +966501003936

How to take care of SQ creation:

Your SQ  jewel is precious and delicate: we recommend to take care of it and to handle it carefully in order to preserve its original beauty over time.

Your jewel is designed to accompany you in your everyday life. However, it may seem less brilliant after being worn every day for years. To preserve your jewel in your everyday life, we recommend that you:
– Always put it on a soft surface and place it in its original box or in a felt bag
– Not wear it during sport activities
– Avoid any contact with other jewels or cutting, abrasive and metal objects or with perfume, alcohol, cosmetics products, ammonia or chlorine
– Handle clasps carefully
– Have the setting of your stones controlled in case of shock or impact in order to prevent any risk of fall
– Wear your pearls regularly so that they remain beautiful

To maintain your creation, you should clean it with warm water and a neutral PH mild soap and a soft brush.